Operations
Delivery desk
One queue for Oscar instances, specialty workflows, pharmacy support, and retainers. Filter by status, open an engagement, and post the next action.
Active work
7
Open delivery work
Blocked
1
Needs unblocking
Go-live
2
Cutover windows
Retainers
1
Ongoing support
| Engagement | Clinic | Status | Priority | Owner | Target | Next action |
|---|---|---|---|---|---|---|
| Kroll workstation recovery Pharmacy support | Harbor Community Pharmacy Pharmacy | Blocked | High | Chris Nguyen | Aug 3 | Waiting on ISP static route confirmation before final firewall rule. |
| Go-live support window Go-live support | Riverbend Addiction Care Addiction medicine | Go-live | Critical | Sam Okonkwo | Aug 2 | Shadow morning dosing board and log residual tickets. |
| Oscar instance stand-up Oscar instance | Lakeshore Dermatology Dermatology | UAT | Critical | Jordan Lee | Aug 5 | Run UAT checklist with front desk and two providers. |
| Pain intake + procedure workflow Custom workflow | Northside Pain Clinic Pain management | Build | High | Alex Rivera | Aug 12 | Finish procedure note templates and schedule clinician review. |
| Second-site Oscar clone Oscar instance | Northside Pain Clinic Pain management | Scoping | Normal | Alex Rivera | Aug 22 | Confirm network and VPN requirements with clinic IT contact. |
| Photo consent eForm pack Custom workflow | Lakeshore Dermatology Dermatology | Intake | Low | Jordan Lee | Aug 15 | Book discovery call with practice manager. |
| Managed IT retainer IT retainer | Parkview Family Practice Family medicine | Retainer | Normal | Priya Desai | Aug 8 | Close July ticket backlog and send monthly reliability summary. |